Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the VoxGate website at detailingapp.io, vox-gate.com, or www.vox-gate.com (the "Website") and the VoxGate software-as-a-service platform and any related applications (collectively, the "Service") provided by VoxGate Ltd. ("VoxGate", "we", "us", "our").

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to that entity. If you do not agree to these Terms, do not use the Service.

VoxGate Ltd.
Corporation number: 1736986-7
1301 Milross Ave, Vancouver, Canada
Email: [email protected]

The Service is designed for business use by automotive-related businesses, including but not limited to detailing shops, tint shops, PPF installers, ceramic coating providers, car washes, body shops, and similar service providers.

By using the Service, you confirm that:

• you are at least the age of majority in your jurisdiction;
• you are using the Service for business, commercial, or professional purposes and not as a private consumer;
• you have the authority to enter into these Terms on behalf of your business.

You are solely responsible for ensuring that your use of the Service complies with all applicable laws and regulations in your jurisdiction.

To access most features of the Service, you must create an account.

You agree to:

• provide accurate, current, and complete information during registration;
• keep your login credentials (such as passwords and API keys) confidential;
• promptly update your information to keep it accurate and complete;
• be fully responsible for all activities that occur under your account;
• notify us immediately if you suspect any unauthorized access to or use of your account.

We reserve the right to suspend or terminate any account that we believe is being used in violation of these Terms or applicable law.

We may operate a waitlist and may offer early access or beta features to selected users.

You acknowledge that:

• we may approve, limit, or decline access to the Service or specific features at our discretion;
• beta or experimental features may be incomplete, less stable, or changed/removed without notice;
• we may modify, suspend, or discontinue any part of the Service, pricing, or plans at any time, subject to applicable law and any existing contractual commitments.

We are not liable for any loss or damage arising from changes to, or discontinuation of, the Service or its features.

We may offer several subscription plans (for example, Free, Pro, All-In-One) with different features and pricing, as described on the Website or within the Service.

You are responsible for all use of the Service under your account, including all actions taken by your employees, contractors, and anyone else you authorize to access the Service.

You agree not to:

• use the Service in any way that violates applicable laws or regulations (including but not limited to telemarketing, anti-spam, privacy, consumer protection, and data protection laws);
• send or facilitate the sending of spam, fraudulent, misleading, or abusive messages;
• use or enable call recording, call monitoring, or transcription features without appropriate consent or legal basis;
• upload or transmit any malicious code, viruses, or other harmful software;
• interfere with, disrupt, or attempt to gain unauthorized access to any part of the Service, its systems, or networks;
• reverse engineer, decompile, or otherwise attempt to derive the source code of the Service, except to the extent explicitly permitted by applicable law;
• use the Service for any high-risk activities where failure or malfunction could result in death, personal injury, or significant property damage.

You are solely responsible for configuring your Service settings, including messaging templates, follow-ups, quotes, pricing, and automated workflows, and for reviewing all outputs before relying on them.

The Service may include features such as:

• phone call handling and analytics;
• call listening or monitoring for the purpose of transcription and analysis;
• call recording (where enabled and supported);
• processing of voice notes and voice commands;
• automated SMS, email, and other message follow-ups.

You are solely responsible for:

• determining whether and how to use these features in your jurisdiction;
• complying with all laws and regulations that apply to call recording, call monitoring, wiretapping, privacy, telemarketing, and electronic communications;
• obtaining all required consents and providing appropriate notices to your clients, prospects, and staff (e.g. informing them that calls may be recorded or monitored);
• configuring your automated messages and campaigns to comply with anti-spam and telemarketing laws (for example, opt-in and opt-out rules, time-of-day restrictions).

VoxGate does not provide legal advice and does not guarantee that your use of these features will be compliant with law. You should consult your own legal counsel.

As between you and VoxGate:

You retain all rights to the information and content you input into the Service or collect through the Service about your clients and operations ("Client Data").

You grant VoxGate a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and use Client Data as reasonably necessary to:

• provide, operate, maintain, secure, and improve the Service;
• prevent or address service, security, and technical issues;
• provide customer support;
• comply with law or enforce our rights, as described in these Terms and in our Privacy Policy.

You are responsible for:

• the legality of collecting, using, and sharing Client Data;
• providing appropriate privacy notices to your clients and obtaining any necessary consents;
• responding to your clients' requests related to their personal data (such as access, correction, or deletion), where required by law.

We implement reasonable technical and organizational measures to protect Client Data in accordance with our Privacy Policy.

The Service, including but not limited to the software, user interface, design, text, graphics, logos, icons, and other content (excluding Client Data), is owned by VoxGate or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Subject to these Terms and any applicable subscription agreement, VoxGate grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during your subscription solely for your internal business purposes.

You may not:

• copy, modify, distribute, sell, resell, lease, sublicense, or create derivative works of the Service or any part of it;
• remove or alter any copyright, trademark, or other proprietary notices;
• use VoxGate's name, logos, or trademarks without our prior written permission, except to accurately refer to our Service.

The Service includes features that use artificial intelligence, machine learning, and automation (such as transcription, quote generation, follow-up suggestions, analytics, and recommendations).

You understand and agree that:

• AI-generated or automated content may contain errors, inaccuracies, or omissions;
• such content is provided as a tool to assist you and does not replace your professional judgment;
• you remain fully responsible for reviewing and approving all quotes, messages, prices, and other outputs before sending them to clients or relying on them in your business.

VoxGate is not responsible for decisions you make or actions you take based on AI or automated outputs.

The Service may integrate with or allow you to connect to third-party services (such as telephony and SMS providers, payment processors, review platforms, social media tools, or AI providers).

You acknowledge that:

• third-party services are not under our control;
• we are not responsible for the content, terms, privacy practices, or actions of third-party services;
• your use of third-party services is governed by their own terms and policies, not by these Terms.

We may add, remove, or change integrations at any time.

The Service is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, VoxGate disclaims all warranties, express or implied, including but not limited to:

• implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• any warranties that the Service will be uninterrupted, error-free, secure, or free of harmful components;
• any warranties regarding the accuracy, reliability, or completeness of transcripts, AI-generated content, analytics, or insights;
• any warranties that the Service will meet your specific requirements or achieve specific results (such as increased revenue, conversion rates, or bookings).

You use the Service at your own risk.

To the maximum extent permitted by applicable law:

VoxGate and its directors, officers, employees, and agents will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with your use of, or inability to use, the Service, whether based on contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

VoxGate's total aggregate liability arising out of or relating to these Terms or your use of the Service will not exceed the amount you paid to VoxGate for the Service in the twelve (12) months immediately preceding the event giving rise to the claim (or, if you are using only a Free plan, CAD $50).

Some jurisdictions do not allow certain limitations of liability. In such cases, the above limitations apply only to the extent permitted by law.

You agree to indemnify, defend, and hold harmless VoxGate Ltd., and its directors, officers, employees, and agents, from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• your use of the Service;
• your breach of these Terms or violation of any law or third-party rights;
• your use of call recording, monitoring, AI, or automated messaging features without proper consent or in violation of applicable law;
• any dispute between you and your clients, employees, or contractors arising out of your use of the Service.

These Terms apply from the moment you first access the Service and continue for as long as you use the Service or have an active account.

You may terminate:

You may stop using the Service at any time. You may cancel your subscription through your account settings, in which case access will typically continue until the end of the current billing period.

We may suspend or terminate your access to the Service (in whole or in part) if:

• you breach these Terms or any other applicable policy;
• you fail to pay applicable fees when due;
• we reasonably believe your use poses a security, legal, or reputational risk;
• we are required to do so by law;
• we decide to discontinue the Service, subject to applicable law and any contractual commitments.

Upon termination or expiration of your subscription:

• your right to access and use the Service will cease;
• we may delete or restrict access to your account and data after a reasonable period, subject to our legal obligations and data retention policies.

Sections of these Terms that by their nature should survive termination (including but not limited to payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, and governing law) will continue to apply.

These Terms, and any dispute or claim arising out of or in connection with them or with the Service, are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without giving effect to conflict-of-law principles.

You agree that any legal action or proceeding arising out of or relating to these Terms or the Service will be brought exclusively in the courts located in British Columbia, Canada, and you consent to the jurisdiction of such courts.

Mandatory consumer protections or other non-waivable rights in your local jurisdiction may still apply if you qualify as a consumer under those laws, but the Service is intended for business users.

We may update or modify these Terms from time to time. When we do, we will update the "Last updated" date at the top. We may also provide additional notice (for example via email or in-app notification) if we make material changes, as required by law.

Your continued use of the Service after any updated Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription.

If you have any questions or concerns about these Terms, please contact us at:

[email protected]
VoxGate Ltd.
1301 Milross Ave
Vancouver, Canada