Refund Policy

This Refund & Cancellation Policy ("Policy") explains how subscriptions to the VoxGate Service can be cancelled and when refunds may be issued.

This Policy forms part of the Terms & Conditions of VoxGate Ltd. ("VoxGate", "we", "us", "our"). If there is any conflict between this Policy and the Terms & Conditions, the Terms & Conditions will prevail.

This is a general SaaS policy and should be reviewed by legal counsel for your target markets.

VoxGate is a digital, subscription-based software-as-a-service (SaaS) product.

Because access to the Service is delivered immediately and on an ongoing basis, we generally do not provide refunds for partially used billing periods, except as described in this Policy or where required by law.

You can cancel your subscription at any time to prevent future renewal charges.

We may offer a Free plan with limited features.

No fees are charged for using the Free plan.

We may modify, restrict, or discontinue the Free plan at any time without notice.

Because no payment is taken, refunds do not apply to the Free plan.

For monthly paid plans:

• Your subscription will automatically renew each month unless cancelled.
• You may cancel at any time through your account's billing or subscription settings.
• After cancellation, you will typically retain access to the Service until the end of your current billing period.

We do not issue refunds or credits for:

• partial months of service;
• unused time;
• downgrade of plan during an active billing period.

If you do not wish to be charged for the next month, you must cancel before your renewal date.

For annual paid plans:

• Your subscription will automatically renew each year unless cancelled before the renewal date.
• You may cancel at any time through your account settings.

Upgrades (moving to a higher plan or adding features)

• If you upgrade your subscription, the change may take effect immediately.
• Additional fees may be prorated for the remainder of the current billing period or charged in full for the next period, depending on the billing configuration.
• Once upgraded, any additional fees already charged are generally non-refundable.

Downgrades (moving to a lower plan or removing features)

• If you downgrade your plan, the downgrade will typically take effect at the start of your next billing period.
• We do not issue refunds or credits for any unused portion of your current billing period when you downgrade or reduce usage.

It is your responsibility to review pricing and plan features before upgrading or downgrading.

From time to time, we may offer free trials, introductory periods, or promotional discounts.

The specific terms (duration, eligibility, price after trial, etc.) will be presented at the time of sign-up.

Unless otherwise stated, at the end of a free trial or promotional period, your subscription will automatically convert to a paid subscription at the then-current standard price, and your payment method will be charged, unless you cancel before the end of the trial or promotional period.

Promotional prices or discounts may be available only for a limited time. After the promotional period ends, regular pricing will apply.

Refunds for fees paid during promotional or discounted periods are subject to the same rules as standard subscriptions, unless the promotion explicitly states otherwise.

We aim to provide a reliable and stable Service, but interruptions, maintenance, and bugs can occur.

Temporary interruptions, slowdowns, or minor defects in the Service do not automatically entitle you to a refund.

In cases of significant, extended, or repeated downtime clearly caused by VoxGate, we may, at our sole discretion, offer a service credit or partial refund as a goodwill gesture. Such remedies are not guaranteed and will be evaluated case by case.

We reserve the right to modify, suspend, or discontinue features, plans, or the Service in whole or in part. Where required by law or by separate agreement, we will provide notice of material changes.

If you believe a charge was made in error:

Please contact us first at [email protected] with details of the issue (invoice number, date, amount, and reason).

We will review and respond within a reasonable timeframe and, where appropriate, correct billing mistakes or issue a partial or full refund.

If you initiate a chargeback or payment dispute with your bank or payment provider without giving us a reasonable opportunity to resolve the issue:

• we may treat this as a breach of your payment obligations;
• we may suspend or terminate your access to the Service;
• we may decline future purchases from your account unless the dispute is resolved in our favor or amicably settled.

You can cancel your subscription at any time by:

• Logging into your VoxGate account;
• Navigating to the billing, subscription, or account section;
• Selecting the option to cancel or downgrade your subscription and following the on-screen instructions.

If you are unable to access your account for any reason, you may request cancellation by emailing: [email protected]

from the email address associated with your account. For security, we may need to verify your identity before processing the request. Please allow a reasonable amount of time for processing; your cancellation date will normally be effective from the date we receive and verify your request.

Cancelling your subscription stops future renewal charges. It does not automatically trigger a refund for past or current periods unless explicitly stated in this Policy or required by law.

After your subscription is cancelled or terminated:

• You may lose access to some or all features of the Service at the end of the applicable billing period.
• We may retain certain information (including account information and Client Data) for a reasonable period as described in our Privacy Policy, for purposes such as legal compliance, dispute resolution, and backup.
• We may, but are not obligated to, provide tools or limited-time access to export your data, subject to our technical capabilities and any applicable legal requirements.

It is your responsibility to export or back up any data you wish to keep before your access to the Service ends.

We may update or modify this Refund & Cancellation Policy from time to time.

The "Last updated" date at the top shows when it was most recently revised.

If we make material changes, we may notify active subscribers by email or via in-app notifications, where required by law.

Your continued use of the Service after any updated Policy becomes effective constitutes your acceptance of the revised Policy. If you do not agree to the changes, you must stop using the Service and cancel your subscription.

If you have any questions about this Refund & Cancellation Policy, or if you wish to request a refund or discuss a billing issue, please contact us at:

[email protected]
VoxGate Ltd.
1301 Milross Ave
Vancouver, Canada